190 Privacy PolicyOur Commitment to Data Protection for Malaysian Users
This Privacy Policy explains how 190 collects, stores, uses, and protects your personal information as a user of our platform. Your privacy is our priority, and we are committed to handling your data responsibly in accordance with applicable Malaysian law.
Effective date: 1 January 2026. By using the 190 platform, you agree to this privacy policy.
What information does 190 collect?
When you register and use the 190 platform, we collect several categories of information to ensure the service operates smoothly and securely. Here are the types of information we collect:
- Account information: Username, email address, phone number, date of birth, and encrypted password provided during registration.
- Identity verification information: Documents such as a national ID or passport are required before your first withdrawal is processed, in compliance with legal requirements.
- Payment information: Payment method details in MYR, including local bank account numbers and e-wallet information. Full card numbers are not stored on 190's servers.
- Device & browser information: Device type, operating system, IP address, browser type, and screen resolution are collected automatically when you access the platform.
- Usage data: Pages visited, session duration, games played, bets placed, and interactions with platform features.
- Cookies and similar tracking technologies: Used to identify login sessions, save preferences, and analyse usage patterns.
How is your information used?
190 uses the information collected solely for legitimate purposes directly related to the provision of platform services. The primary purposes are as follows:
- Processing account registration, login, and user identity verification.
- Securely processing deposits, withdrawals, and financial transactions in MYR.
- Personalising the user experience based on preferences and usage history.
- Sending important notifications related to your account, transactions, and platform updates.
- Detecting and preventing fraud, money laundering, or misuse of the platform.
- Complying with legal and regulatory obligations applicable in Malaysia.
- Improving our services, resolving technical issues, and developing new features.
We do not use your data for any third-party marketing purposes without your explicit and informed consent.
How are cookies and tracking managed on the 190 platform?
The 190 platform uses cookies — small text files stored on your device — to enhance the user experience and ensure the platform's security features work correctly. The cookies we use include:
- Session cookies: Maintains your login state during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language and display preferences for future sessions.
- Security cookies: Helps detect unauthorised access attempts and protects your account from session hijacking.
- Analytics cookies: Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect login functionality and account security.
How is your data stored and protected?
User data security is 190's highest priority. We implement multiple layers of technical and organisational protection to keep your information safe from unauthorised access, disclosure, alteration, or destruction.
The security measures we have in place include:
- Data encryption in transit using industry-standard security protocols.
- Passwords are stored in cryptographically hashed form — we cannot read your original password.
- Access to users' personal data is restricted to staff who require it to carry out their duties.
- Continuous monitoring systems are in place to detect any unauthorised access attempts or suspicious activity.
Your personal information is retained for as long as your account is active or as needed for the purposes outlined in this policy. Once an account is permanently closed, your personal data will be deleted or anonymised within a set timeframe, unless longer retention is required by law.
Information relating to financial transactions in MYR may be retained for a longer period to comply with Malaysian tax and financial regulations.
Is your data shared with anyone else?
190 does not sell, rent, or trade users' personal information to any third party for commercial purposes. However, there are limited situations where data sharing may occur:
- Payment processors: Information required to process MYR transactions is shared with appointed payment processors, who are bound by strict confidentiality agreements.
- Technical service providers: Third parties that help operate the platform — such as server hosts and security services — only receive limited access to data necessary for their specific tasks.
- Legal authorities: 190 will disclose information to Malaysian authorities if required by a valid court order, warrant, or legal obligation.
All third parties working with 190 are bound by data protection agreements and are only permitted to process your information in accordance with 190's instructions and for specified purposes.
Your rights as a user and how to contact us
As a user of the 190 platform, you have certain rights regarding the personal data we handle:
- Access rights: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: You can request corrections to inaccurate or incomplete information through your account settings or by contacting our support team.
- Right to erasure: You have the right to request deletion of your personal data under certain circumstances, subject to any legal retention obligations that may apply.
- Right to object: You have the right to object to the processing of your data for specific purposes, such as marketing communications.
190 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated via in-account notifications. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
For any enquiries, data access requests, or privacy concerns, please contact our team. You can also find answers to frequently asked questions on the FAQ us. Email: [email protected]
Still have questions about your privacy?
The 190 support team is here to help with any questions about your personal data and account privacy. Check the FAQ page for quick answers, or log in to manage your account's privacy settings.
FAQ Manage My Account